Frequently Asked Questions

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We provide all-encompassing support for every aspect of care in older age.

Many of our services are impartial, including our free information and advice helpline and our care assessments. We’ll only ever offer guidance that is in the best interest of our customers.

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Some of our services are free and some are chargeable. Our pricing is competitive, and our fees can often be supplemented by local authorities.

You can learn more about our prices here. If you’re ever unsure about how much a service costs, contact our care advisors who will be happy to help.

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Because we offer a number of free services, sometimes people ask us how we fund them. Our chargeable services, and funding from local authorities, allow us to provide other helpful services for free.

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You can contact us 7 days a week. Give us a call on 0800 731 8470 or click here for more ways to get in touch.