TERMS - My Care My Home

My Care My Home Wales

 Living Wage EmployerISO QSL Cert 45001



My Care My Home Limited is an independently owned care services provision company which assists the elderly population with care services and free care advice.  It operates domiciliary care provision; hospital discharges services, care assessments and free advice for any elderly care related needs.

The My Care My Home head office in Cardiff consists of Customer Care, Finance, Human Resources and Senior Management. These departments provide support across the wider business. Our Domiciliary services are delivered from hubs in North and South Wales and Cornwall.

The IT Infrastructure is operated externally by Excellence IT.

The EU General Data Protection Regulation (GDPR) became operative on 25 May 2018. It replaces the 1995 EU Data Protection Directive (European Directive 95/46/EC), strengthening the rights that EU individuals have over their data, and creating a uniform data protection law across Europe. These provisions supplement the requirements of the Data Protection Act (The Act).

My Care My Home Limited’s Services and Approach

In order to perform the daily duties of running services on behalf of our clients, My Care My Home Limited collects and uses certain types of information relating to our clients.
This personal information is collected and dealt with appropriately whether it is collected on paper, stored in a computer database or recorded on other material. My Care My Home Limited has put in place safeguards to ensure this information is protected under the Data Protection Act 1998 and General Data Protection Regulation (GDPR).

Our information security policy outlines what My Care My Home Limited does with the data that is collected, who it will be shared with and how it will be stored.

My Care My Home Limited’s Commitment

My Care My Home Limited complies with the GDPR regulations as a ‘Data Processor’ and where applicable as a ‘Controller’. We will assist our clients wherever possible to meet their GDPR obligations.

This policy sets out My Care My Home Limited’s approach to the protection of data for all clients and other service users with whom we interact including our employees. My Care My Home Limited wishes to stress the high level of importance that it places upon complying with the requirements of GDPR.

Data Controller and Data Processor

My Care My Home Limited can be both a Data Processor and a Data Controller under the regulations.

My Care My Home Limited is a Data Controller as it collects and uses personal data. It determines how and when data will be processed.

My Care My Home Limited is a Data Processor when data is being processed on behalf of our clients.

My Care My Home Limited is also responsible for notifying the Information Commissioners Office (ICO) of the data it holds or is likely to hold, and the general purposes that this data will be used for. Our registration number under the ICO is Z3025084.

My Care My Home Limited’s Chief Executive Officer is responsible for ensuring that we comply with all provisions within this policy and the Act.

Data Protection Principles

My Care My Home Limited regards the lawful and correct treatment of personal information as critical to maintaining the confidence of those with whom we deal.

To this end, My Care My Home Limited will adhere to the Principles of Data Protection, as detailed in the Data Protection Act 1998.

Specifically, the Principles require that personal information:

• Shall be processed fairly and lawfully and, in particular, shall not be processed unless specific conditions are met
• Shall be obtained only for one or more of the purposes specified in the Act, and shall not be processed in any manner incompatible with those purposes
• Shall be adequate, relevant and not excessive in relation to those purposes,
• Shall be accurate and, where necessary, kept up to date
• Shall not be kept for longer than is necessary
• Shall be processed in accordance with the rights of data subjects under the Act,
• Shall be kept secure by the Data Controller who takes appropriate technical and other measures to prevent unauthorised or unlawful processing or accidental loss or destruction of, or damage to, personal information
• Shall not be transferred to a country or territory outside the European Economic Area and Chanel Islands.


My Care My Home Limited may share data that it could reasonably be expected to with other agencies such as local authorities or the police. Staff are encouraged to not discuss work related matters whilst away from the office where other external parties could overhear or with third parties, unless the requirement is specific to the job.

There are circumstances where the law requires My Care My Home Limited to disclose data (including sensitive data) without the data subject’s consent. These are:

• Carrying out a legal duties or as authorised by the Secretary of State
• Protecting vital interests of an individual/client
• The individual/client has already made the information public
• Conducting any legal proceedings, obtaining legal advice or defending any legal rights
• Data can be shared with clients’ (the auditors, regulators or a client company director) where necessary in order for them to monitor our work and maintain the Data Processing obligation of the client and agent relationship.

Data Collection

My Care My Home Limited will ensure that data is collected within the terms set out in this policy. This applies to data that is collected in person or in the written word from the completion of a form.

When collecting data, My Care My Home Limited will ensure that the client and other individuals clearly understand what the data will be used for and what the consequences are should the Individual/Service User decide not to give consent to processing.

My Care My Home collects the type of information set out below to carry out its services as well as maintain our records. These records include addresses, financial and bank details for the following groups:

• Clients
• Professional agencies
• Complainants’
• Enquiries’

My Care My Home collects the following type of information to support and manage our employees:

• Personal details
• Employment and education details
• Financial (bank) details
• All information contained in references
• My Care My Home also processes sensitive information that may include Physical or mental health details.

My Care My Home Limited Staff Roles and Responsibilities

My Care My Home Limited Managers are responsible for:

• Ensuring that data protection requirements are observed
• Providing clear messages to their staff regarding appropriate processing of the personal data that they handle
• Identifying and addressing training needs within the team

All employees are responsible for:

• Complying with the data protection principles, as supported by the Policy, guidance on the application of the Policy and associated policies and guidance, such as the My Care My Home Limited IT Security Policy and Procedures
• Contacting their manager for guidance if they are in any doubt about how they should deal with certain personal data
• Only processing personal data in the manner that is authorised for the purpose of carrying out their responsibilities or with management authorisation.

My Care My Home Limited takes data protection compliance very seriously; any breach of data protection legislation, local data protection procedures and/or the provisions of the Data Protection Policy may render staff liable to internal disciplinary proceedings. Staff should be aware that it is a criminal offence to breach certain provisions of the Act and GDPR regulations. Knowingly or recklessly obtaining or disclosing personal data may leave an individual employee liable to prosecution

Data Storage

My Care My Home Limited is accountable to maintain control of confidentiality of its and its clients’ records.  My Care My Home Limited must therefore take steps to ensure that personal data is kept secure at all times against unauthorised or unlawful loss or disclosure.

My Care My Home Limited will ensure that data is collected and stored safely and securely. This may include:

• Using lockable cupboards (restricted access to keys)
• Archived data is kept off site with a secure third-party storage company, The Maltings in Cardiff
• Password protection on IT systems, which users are expected to change frequently.
• Emails are to be routinely deleted after a period of 6 months and archived.
• Setting up computer systems to allow restricted access to certain areas
• Copies of programs or data must not be taken or removed from My Care My Home Limited’s premises without the express permission of a Line Manager. However, when data is taken off site on laptops and mobiles, My Care My Home Limited aims to protect the data on these medias by instructing staff to log-on to the network using their own account and keeping their passwords confidential.
• Back up of data on computers is kept secure on ‘the cloud’, hosted in Microsoft Cloud (Office 365 & Azure)
• A restriction on use of personal memory sticks
• A restriction on staff logging into non work related internet sites

Information will be stored for only as long as it is needed or required by statute and will be disposed of appropriately.

It is My Care My Home Limited’s responsibility to ensure all personal and company data is non- recoverable from any computer system previously used within the organisation, which has been passed to a third party.

Access and Accuracy

Service users whose personal information are processed by My Care My Home Limited have the right to know:

• What information we hold and process on them
• How to gain access to this information
• How to keep it up to date
• What controls we have in place to ensure we comply with the Act.

Service users also have the right to prevent processing of their personal data in some circumstances and the right to correct, rectify, block or erase information determined to be wrongfully collected.

Service users have a right under the Act to access certain personal data being kept about them on computer and certain files.

The following information will be required before access is granted:

• Full name and contact details of the person making the request
• Their relationship with My Care My Home Limited
• Any other relevant information – e.g. timescales involved

My Care My Home may require proof of identity before access is granted.

Queries about handling personal information will be dealt with swiftly and politely.

My Care My Home Limited will aim to comply with requests for access to personal information as soon as possible, but will ensure it is provided within the one month required by the Act from receiving the written request. This policy was last updated in April 2019 and will be reviewed regularly and updated as necessary to reflect any additional regulatory requirements as well as best practice in data management, security and control.

Privacy Statement

My Care My Home respects your privacy.

Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of My Care My Home.

External sites

My Care My Home is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.


A ‘cookie’ is a small data text file that is placed in your browser and allows My Care My Home to recognise you each time you visit this site (customisation etc). Cookies themselves do not contain any personal information, and My Care My Home does not use cookies to collect personal information. Cookies may also be used by third party content providers such as newsfeeds.

Remember the risks whenever you use the internet

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to My Care My Home and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition, other internet sites or services that may be accessible through My Care My Home have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.

Please contact those vendors and others directly if you have any questions about their privacy policies.

Service User Privacy Notice

My Care My Home collects and processes personal data relating to Service Users as this is essential to allow us to manage our care relationship with you.

We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.

What information does the Company collect?

We collect and process a range of information about you. This includes:

• Your name, address and contact details, including your email address and telephone number, date of birth and gender
• Your relatives’, carers’ and/or the your most significant person’s name, address and contact details, including email address and telephone number, date of birth and gender that you or they provide to us
• Details of yours or your relative’s/carer’s bank account if you paying for all or some of your care or other services
• Information about your marital status, any dependants and emergency contacts
• Information about your nationality
• Information about medical or health conditions within your care notes.

We may collect this information in a variety of ways. For example, data might be collected through referrals from the NHS or local authorities, from forms completed by you, your family or professionals, from correspondence with you, or through the initial assessments we make, care review and/or best interest meetings and/or other assessments.

Data will be stored in a range of different places, including in your personal care notes, in our incident and accident report systems and in other IT systems (including our email system).

Why does the Company process personal data?

We need to process data to enter into our care contract with you and the public body that maybe funding your care.

In some cases, we need to process data to ensure that we are complying with our legal obligations. For example, to ensure we satisfy the contractual and regulatory obligations in providing the best, kindest and appropriate care to you.

Who has access to data?

Your information may be shared internally, including with members of the care, administration and management team if access to the data is necessary for performance of their roles.

We share your data with third parties in order to obtain care related information to help us to care for you in the best possible way.

We also share your data with third parties that provide professional services such as pharmacists, doctors, social workers, community nurses, etc.

We will not transfer your data to countries outside the European Economic Area.

How does the Company protect data?

We take the security of your data seriously. We have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our approved employees in the performance of their duties.

Where we engage third parties to process personal data on our behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

For how long does the Company keep data?

We will hold your personal data for the duration of your care and then for no longer than 6 years after you no longer use our service.

Such data will be reviewed annually to ensure out of date or irrelevant data is removed/updated.

Your rights

As a data subject, you have a number of rights. You can:

• Access and obtain a copy of your data on request;
• Require us to change incorrect or incomplete data;
• Require us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and
• Object to the processing of your data where we are relying on our legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact your Service Manager at the service you are using or living within.

If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not wish to provide personal data?

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Privacy Notice, please discuss the matter initially with your Service Manager. You have the right to object to provide personal data however, this may affect our ability to provide you with our care and support.
You have a right to withdraw your consent to provide personal data at any time however, this cannot be completed retrospectively.


If you wish further guidance on this Privacy Notice, email This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 02921 673590.

Acceptable Use Policy and Terms and Conditions

This acceptable use policy sets out the terms between you and us under which you may access our website www.mycaremyhome.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our Terms of website use.
www.mycaremyhome.co.uk is a site operated by My Care My Home Limited. We are registered in England and Wales under company number 07611603 and we have our registered office and our main trading address at Room R4, Alder Suite, 1st Floor C North, Mamhilad House, Mamhilad Park Estate, Pontypool, Torfaen, NP4 0HZ. Our VAT number is 655457510.

Terms and Conditions

Prohibited uses

You may use our site only for lawful purposes.

You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way or for any purpose that is unlawful or fraudulent, or has any such effect.
• To harm or attempt to harm minors or other vulnerable persons in any way.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards
• To transmit any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to have an adverse effect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use not to access without authority, interfere with, damage or disrupt:
• Any part of our site or any equipment or network on which it is stored
• Any software used in the provision of our site
• Any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, including for example:
• Review posting forum.
• Bulletin boards.

(Interactive Services) Where we provide an interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (Contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

• Be accurate if they state facts.
• Be genuinely held if giving opinions.
• Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

• Infringe any copyright, database right or trade mark of any other person.
• Contain anything obscene, offensive, hateful, inflammatory or defamatory of any person.
• Promote discrimination based on age, disability, race, sex, nationality, sexual orientation, pregnancy and maternity, gender reassignment, religion or belief, marriage and civil partnership.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to deceive any person, be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they come from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote sexually explicit material, violence or any illegal activity.

The policies set out in our specific website contents policies for users and operators also form part of and apply to this website acceptable use policy.

Suspension and termination

We will use our discretion to determine whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The actions described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

The policies set out in our specific website contents policies for users and operators also form part of and apply to this website acceptable use policy.

Terms of website use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.mycaremyhome.co.uk (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
Information about us
www.mycaremyhome.co.uk is a site operated by My Care My Home Limited (“We”). We are a limited company registered in England and Wales under company number 07611603. Our registered office and our main trading address are at Room R4, Alder Suite, 1st Floor C North, Mamhilad House, Mamhilad Park Estate, Pontypool, Torfaen, NP4 0HZ.. Our VAT number is 655457510.

We work with a number of associates for the delivery of services which we provide outside the scope of this website.

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our acceptable use policy.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Our site has been designed to be accessible to as many people as possible as described in the accessibility information about our site. If you have difficulty using our site please let us know by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to us at our address as stated above and we will do our best to rectify this in future maintenance and development.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Scope of our services and sources of information on our site

The purpose of our site is to give you information about care services available to you. There are three categories of care operators: care homes, domiciliary care and extra care. Extra care covers a range of services from accommodation with a concierge, to sheltered accommodation with or without additional facilities such as recreational rooms and/or staff providing various services.

Care homes and domiciliary care services are independently regulated and assessed by official bodies: the Care and Quality Commission (CQC) for England and the Care Inspectorate Wales (CIW). Extra care is not independently regulated or assessed (except in Scotland), although may adhere to relevant codes of conduct.

The information on care operators is obtained from publicly available reports from the independent regulators – CQC and CIW. Any descriptions of care services and any photographs or images of care facilities have been provided by the care operators themselves. We do not edit what has been submitted to us by care operators save if necessary, to fit photographs or images to our standard photograph or image size or text to our maximum word count. Where we note that there is, or may be, an obvious error we may correct this to the best of our knowledge within our absolute discretion. Where reasonably possible we will refer back to the care operator which submitted the item.

Where we refer regulators to reports or assessments about care operators, we are referring to the independent reports from the independent regulators – CQC and CIW.
We also carry out our own inspections or assessments if separately commissioned on a private basis. Where the commissioning provider has agreed we display that assessment under the heading My Care My Home Rating.

Where we provide a facility on our site for any comments or reviews of care operators or facilities this is intended for use by users or prospective users of those operators or facilities, their family and friends or other interested parties to provide objective statements which may be of assistance to others. Such posts are to be in accordance with our acceptable use policy.

When you purchase a Premium Listing you consent to My Care My Home removing the listing from it’s website if the registration is cancelled by the regulator. If this occurs no refund will be given.

You consent to the publication of and agree to My Care My Home publishing feedback and assessments and reviews, which may be critical or defamatory of you, even though My Care My Home may be aware that such feedback or assessments or reviews caused or contributed to the publication of a statement is defamatory to you.

We do not undertake to identify or correct errors in what is submitted to us whether by care operators or in relation to interactive services nor are we obliged to do so.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

• Loss of income or revenue
• Loss of business
• Loss of profits or contracts
• Loss of anticipated savings
• Loss of data
• Loss of goodwill
• Wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Uploading material to our site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, time-bombs, Trojan horses, keystroke loggers, spyware, adware worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of material on our site other than that set out above, please address your request to This email address is being protected from spambots. You need JavaScript enabled to view it..

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The UK courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Specific website contents policies for users and operators

Care operators

We obtain information from publicly available sources – the relevant regulators CQC and CIW and directories.

We also ask the care operators to provide several photographs or images representative of their facility or service and word content describing their facility or service. If this is exceeded we reserve the right to edit it at our discretion to fit our standard template and maximum size or word count.

If we notice apparent inaccuracies or other inappropriate content we reserve the right to make changes we consider appropriate. Any editing is within our absolute discretion, but wherever reasonably practicable we will agree the changes with the operator or before or as soon as possible after posting on our site.

As regards any photograph, image, text or other content provided by an operator for posting on our site, the operator warrants that it is accurate and that we may use it as supplied or with such editing as we in our absolute discretion deem appropriate.

Where users post any comment or review on our site about a care operator or the service or facility which it operates, we shall allow the operator a right of response up to 250 words provided always that such response complies with the acceptable use policy generally and this specific policy for care operators as may be amended from time to time as stated in our terms of use. Where we note any user post which seems to us to be exceptionally adversely critical of an operator we may alert that operator in case they wish to respond, although we do not undertake and we are not under any obligation to do so.


Users of our site are invited to post comments and reviews of operators and the services or facilities they provide. Such posts should not exceed 250 words. Our policy is to publish such posts without editing, except if the maximum length is exceeded. In such cases we reserve the right to edit it down to our maximum word count whilst retaining what in our view is the sense and sentiment of the review. In all other respects the posts should comply with our acceptable use policy and terms of use.

Accessibility information about our site


Our site has been designed to be accessible to as many people as possible. If you have difficulty using our site please let us know and we will do our best to rectify this in future maintenance and development.

All pages on this site comply with all priority 1, 2, and 3 guidelines of the W3C Web Content Accessibility Guidelines.

All pages on this site aim to validate as XHTML 1.0 Transitional.

This site is built using structured semantic mark-up. H2 tags are used for main titles to aid users of screen reading software such as JAWS. For example, on this page, JAWS users can skip to the next section within the accessibility statement by pressing ALT+INSERT+2.

Navigation aids

All pages have been authorised to include Link Relationships to aid navigation in text-only browsers such as Lynx and graphical browsers that support this feature.

This site has been coded to ensure a logical tab order through links and form elements. Keyboard navigation is possible via the TAB KEY on your keyboard. Alternatively Opera users can use the A KEY to navigate links and the TAB KEY to navigate form elements.
A Skip Navigation link has been provided to allow users of text-only browsers and screen readers to bypass the site navigation to quickly access its content.

Visual design

Cascading Style Sheets (CSS) are used to control visual layout throughout this site.
Thank you for visiting our site.

Legal Identity

My Care My Home Ltd; (www.mycaremyhome.co.uk) is a site operated by My Care My Home Limited (“We”).  We are a limited company registered in England and Wales under company number 07611603.
Our registered office and our main trading address are at Room R4, Alder Suite, 1st Floor C North, Mamhilad House, Mamhilad Park Estate, Pontypool, Torfaen, NP4 0HZ.
Our VAT number is 280917780.

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